Refund policy
Last Updated: September 2026
We want you to be happy with your Zohira Jewels purchase. Please review the following policy before requesting a return or refund.
Eligible Returns
Returns may be considered when the product:
- Arrives damaged
- Is defective
- Is materially different from the product ordered
- Is incorrectly shipped
To request a return, contact us within 48 hours of delivery with your order number and clear photographs/videos showing the product and packaging.
Return Conditions
Returned products should be:
- Unworn and unused
- In their original condition
- Returned with original packaging
- Accompanied by the relevant order details
Products showing signs of use, damage, alteration, or misuse may not qualify for a return.
Non-Returnable Items
Unless required otherwise by applicable law, certain products may not be eligible for return due to hygiene, customization, personalization, or other product-specific reasons.
The applicable return eligibility will be communicated where relevant.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be processed through the applicable payment method or another appropriate method.
The time taken for the amount to reflect in your account may depend on the payment provider or bank.
Exchanges
Where applicable, an eligible product may be exchanged subject to product availability.
Shipping Charges
Original shipping charges may not be refundable unless the return is due to an error, defect, damage, or another circumstance for which Zohira Jewels is responsible.
Contact Us
To request a return or refund:
Phone: 9873660020
Email: asnzohirajewels@gmail.com
Please include your order number, photographs, and a brief description of the issue.